| Q: |
Why do I have to scroll to the right to see all the text or the images? |
| A: |
Your screen resolution is probably set to 640x480. The site's fonts and colors are optimized to work on any kind of monitor. But your screen resolution should at least be 800x600 pixels or higher. If you are using Windows, go to Settings/Control Panel, and open Display. Under Settings, change the Screen Area to 800x600 pixels.
You can also choose to use the non frames version of this site. Click "no frames" on the left bottom of your screen. This makes it harder to navigate the site, so changing your screen resolution is the way to go.
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| Q: |
I'm getting JavaScript errors and/or the chat rooms/videos don't work... What do I do now? |
| A: |
Try enabling Java and JavaScript.
If you are using Netscape 4.0 or greater:
- Click Edit top left of your screen
- then click Preferences
- then click Advanced
- ensure there is a check mark in both "Enable Java" and "Enable JavaScript"
- then click OK
If you are using earlier releases of Netscape:
- Click Edit top left of your screen
- then click Options
- then click Network Preferences
- then click Languages
- ensure there is a check mark in both "Enable Java" and "Enable JavaScript"
- then click OK
If you are using Microsoft Internet Explorer 3.xx:
- Click View top left of your screen
- then click Options
- then click Security
- ensure a checkmark appears in "Enable Java Programs"
- the click OK
If you are using Microsoft Internet Explorer 5.xx or higher:
- Click Tools top left of your screen
- then click Internet Options
- then click Security - Custom Level
- ensure a checkmark appears in "Enable Java Programs"
- the click OK
If you are using a different browser, we suggest you download a free copy of Netscape or Microsoft Internet Explorer.
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| Q: |
I have trouble viewing the VivoActive Videos. Can you help? |
| A: |
We sure can. Please read our VivoActive FAQ, where we give a more in depth explanation on VivoActive Movies, and the VivoActive player.
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| Q: |
RealVideo's don't work, what should I do? |
| A: |
Read the RealVideos FAQ, where you will probably find all answers to your questions!
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| Q: |
What should a Macintosh user do? |
| A: |
Most of the site will work with your current Macintosh configuration, though we suggest downloading Internet Explorer & Media Player for Mac to get the best results.
Download links:
Internet Explorer Mac
Media Player Mac
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| Q: |
I'm using WebTV, will your site work? |
| A: |
Let's be honest. It's very hard to make everything WebTV compatible, but we tried very hard. WebTV has many limitations. For example, anything based on a Java Applet will never work. All our webcam pages are WebTV compatible. And we're in the process of making more pages compatible with the help of our current WebTV members. WebTV members who find a page not compatible that could be made compatible, please email the webmaster.
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| Q: |
I'm an AOL user, what should I do? |
| A: |
We strongly advise AOL users not to use the AOL browser that came with your AOL account, because of it's many limitations. Please download the latest Internet Explorer
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| Q: |
Great pictures, but how do I save them to my computer? |
| A: |
Position your mouse pointer over the image and click the right mouse button. A small dropdown menu will appear. Choose "Save Image As" or "Save Picture As" from the menu. You will be give a choice where you want to store the picture.
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| Q: |
Whenever I go to "Personal Ads" asks me if I should accept a cookie... what is this? |
| A: |
A cookie is actually nothing more than a simple text file that we send to your browser. In that text file we store your personal preferences to optimize our Personal Ads. If you accept the cookie, our Personal Ads will know who you are, and will use your personal preferences.
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| Q: |
I have my membership, but where is the members area? |
| A: |
The URL of the members area is https://latino-caliente.com/members/ You may click this link and you will be asked to enter your username & password. We advise you to bookmark the members are for later use...
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| Q: |
HELP! My question is not listed on this page, what do I do now?! |
| A: |
Don't panic. We're here to help you! Just send us an E-Mail and explain what your problem is. The more info you send us, the better we will be able to help you. Send your E-Mail to [email protected] or fill out our online form! |
